Shipping & Delivery

DELIVERY

1How long does delivery take?
All items ordered will be delivered within working days. On occasion, due to issues outside of our control, deliveries may take longer. We will make every effort to deliver on time and to keep you updated throughout the process.
2Do you offee cash on delivery?
Cash on Delivery is not a payment option that is utilized for online purchases. All delivery charges are charged to the customer upfront on finalization of sale.
3What time do you deliver?
Our courier works Monday-Friday 8am to 5pm. When your parcel is out for delivery an sms will be sent to you.
4How much is delivery?
We have a flat rate of R100 Nationwide

ORDERS

1Damaged or wrong items at point of delivery
Should an item be incorrect, please contact our Online Support Center on 0724116433 to arrange for the earliest convenient collection date. Once returned to the store, the product will undergo an assessment after which, the correct item will be dispatched.
2How can i pay for my order ?
We’ve got you covered! We accept the following payment methods: Bank Deposit Manual EFT PayFast Rest assured that shopping with us is safe! Our system is powered by Payfast and the company provide additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
3Can i cancel my order?
To make sure you receive your new ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel. If something additional is needed asap please place a new order I order for us to add it in the same courier bag you will be receiving.
4How do I place and order on your website?
Find the products that you would like to order by browsing the categories or brands using the navigation menu on the left hand side. You can also search for products or products containing certain ingredients by using the ‘Search’ box on the top right hand side. When you find a product that you like, add it to your shopping bag by clicking its ‘Add to Cart’ button. Note that some products come in different sizes, colours or flavours. If this is indicated for a product, click on its View button. You will then be able to select which size etc you prefer. When you have chosen all the products that you would like to buy, click the Place Order button in the Shopping Bag box on the top right hand side. You will be asked to register or you can proceed to check out as a guest because we need your delivery and contact details to get your order to you . We do recommend that you register though because, that way we can keep your contact information on our system and you will not have to enter it again – but more importantly because this automatically signs you up to our loyalty system where you earn points you can redeem with every purchase. You will then be asked to choose your delivery method. Your order can be deliverd vai door to door courier service Aramex. You will then be asked to choose your payment method – you can pay by credit card, EFT or by a bank deposit. you can select bank transfer . If you pay via EFT or bank deposit, your order will be dispatched within 24 hours of your payment clearing. If you are paying by credit card you may be requested to enter a one time password (OTP) which is a password using 3D secure payment security technology. This is sent to your phone in order to increase online payment protection and avoid fraud.